FAQs

Do you ship internationally?

Yes, we do! We ship to 26+ countries and areas in North America, Europe, Oceania, and Asia Pacific, see more details in our Shipping policy page. Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

 

How to track my order?

All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. You can also track your order using your tracking number here (https://www.17track.net/en).

 

What is your returns/exchange policy?

We do accept returns if your item is damaged or faulty. We package every order as safely as possible, however If an order does arrive damaged, or it is faulty in any way, please contact us as sales@motopins.com as soon as possible and include clear photo of the issue in order for us to appropriately address it for you. For more details, please check it out in our Refund Policy page.

 

What are your estimated delivery times?

We aim to send your order out within 3 business days of your order date. If you are in need of an item sooner, please pop us a message at sales@motopins.com and we will do as much as we can to get it to you asap.

 

I placed an order and my delivery address is wrong!

Don't panic! If you've made a mistake on your order, pop us an email straight away with your correct details and we will be able to rectify this for you. Be sure to get in contact asap to prevent your order being sent incorrectly. We cannot be held responsible for any items sent to the incorrect address due to mistakes when ordering.

 

How do I care for my Pin Badge?

We're proud to say that our pins badges are long lasting, however here are a couple of tips to keep them as pretty as possible:

-To prevent fading, try to keep them out of direct sunlight.

-Avoid harsh chemicals when cleaning and use a microfiber cloth. Try to only clean with a dry cloth, however if needed, warm water can be used.

That's it! They're pretty easy to take care of.

 

I've placed two orders, will they arrive in the same box?

Your orders may be sent in the same box if we notice that your items are going to the same address. This helps us to save on packaging! If this does occur, we will be sure to refund you the shipping cost of the order that is being merged. If you have placed two orders and want them to be sent separately, please pop us an email after ordering sales@motopins.com.

 

Do you offer wholesale prices?

Sure we do! If you're looking to stock MotoPins in your store, please do pop us an email at sales@motopins.com.

 

What are your Payment Methods?

Both PayPal and Debit/Credit card are supported. You can choose to pay with or without a PayPal account. PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal payment page. There you can choose to pay via logging into your PayPal account or entering your Debit/Credit card details by clicking button below the PayPal's "Log In" button.

To pay without a PayPal account, all you need is any Debit/Credit card that is supported by PayPal, this includes Visa, MasterCard, American Express, Discover and Diners Club International.

We will use the demonstrations below to show you how to complete payment via Debit/Credit card step by step:

 

Have another question? Get in touch at  sales@motopins.com.